Covid-19 updates
Your safety is our priority
Dear Guest,
Impacts of Covid for Cradle Mountain Wilderness Village,
We would like to keep you updated with our commitment to ensure we are working as hard as we can to provide the best experience possible for our guests.
I’m sure you are aware, that the impacts of Covid to the tourism and hospitality industry are a national issue. Impacts on staffing numbers and operating hours, directly impact on the way we are able to do what we love and provide an exceptional and memorable experience. Unfortunately, we are not sheltered from the impacts here on Cradle.
Despite our best intentions, these impacts have an effect.
Our guest service team would like to remind you that masks are mandatory inside, but it doesn’t include your cabin. They would also like to remind you, that guests need to check in via the TAS Health app on arrival at guest services and at the Hellyer’s restaurant. Please ask a staff member if you need to manually sign in.
Our rooms division team have increased our Covid cleaning regiment, and our new arrival time is 2:30pm. It is our best intention to have all cabins ready for arrivals after 2:30pm however this, as most in this covid impacted world is not guaranteed. Our team promise to do their best.
The Team in Hellyer’s will be offering a bar and take away menu every day, so if you would like to have dinner in your cabin, a takeaway option is now available from 4:30 pm till 7:00 pm daily.
Hellyer’s Restaurant new trading nights,
Friday, Saturday, Sunday, Monday, and Tuesday’s nights from 5:30pm.
Bookings are highly recommended.
On Wednesday and Thursday for the next several weeks Hellyer’s Restaurant will only offer our bar and take away menus available from 4:30 pm till 7:00 pm. We hope to provide a full Hellyer’s experience during your stay.
We appreciate your understanding, and we will continue to battle the impacts to our Village.
Thanks again, we look forward to welcoming you on your arrival,
Shawn Sheather,
GM CMWV
Contactless check-in
Contactless check-in is now available. Please register your interest by clicking here.
Servicing of rooms.
Please be aware, Cradle mountain wilderness village does not provide serviced accommodation. If you would like fresh towels or toiletries, you can simply head to Guest Services for a fresh supply.
If you have any questions or concerns, please do not hesitate to contact us.
To say up to date with the Tasmanian Government important information, and any possible restrictions or impacts to coming to Tasmanian please click the link below.
Cradle Mountian Wilderness Village is not approved by Tas Health as a Covid-19 approved location where any guest can "isolate or quarantine". Our approved Covid-19 safety plan does not allow us to offer this to any guest. Please always check the current guidelines and follow all Tas Health directions. If a guest is unfortunately identified as needing to "self-isolate or quarantine" they will, unfortunately, need to vacate the Wilderness village and head to an approved location immediately. We appreciate your understanding these parameters are outside our control.