Updated jANUARY 10, 2022

Privacy Policy

The following document sets forth the Privacy Policy for Cradle Mountain Wilderness Village, www.cradlevillage.com.au

Though much of this site can be viewed without providing personal information, we do collect information from you when you book a stay, respond to a survey or fill out a form. In this case you are required to submit personally identifiable information. This may include but not be limited to your name, e-mail address, mailing address and phone number.

The information we collect from you may be used to personalise your experience, improve our website, improve our customer service, distribute promotional material or send emails. Your information will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent. If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.

‘Cookies’ are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser that enables the sites or service provider’s systems to recognize your browser and capture and remember certain information. This is non-personally identifiable information, including but not limited to browser type, version and language, operating system, pages viewed while browsing the Site, page access times and referring website address. This collected information is used internally for the purpose of understanding and saving your preferences for future visits, analysing visitor traffic, trends and delivering personalised content to you while you are at this Site.

Cradle Mountain Wilderness Village may occasionally hire other companies to provide services on our behalf. Those companies will be permitted to obtain only the personal information they need to deliver the service. Cradle Mountain Wilderness Village takes reasonable steps to ensure that these organisations are bound by confidentiality and privacy obligations in relation to the protection of your personal information. We may release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect our rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Changes to this Privacy Policy
Cradle Mountain Wilderness Village reserves the right to make amendments to this Privacy Policy at any time. If you have objections to the Privacy Policy, you should not access or use the Site.

Cradle Mountain Wilderness Village welcomes your comments regarding this Privacy Policy. If you have any questions about this Privacy Policy and would like further information, please contact us via email at info@cradlevillage.com.au

Reservation Confirmation
Once credit card details are received your reservation is confirmed and subject to our cancellation policy noted below.

Cancellation Policy
Credit card details are required to secure all reservations at Hellyers. Should you cancel your reservation within 72 hours of the arrival time or fail to show for the booking, a cancellation charge of $100 per person will be incurred. Please contact us on (03) 6492 1500 or  reception@cradlevillage.com.au  to make any amendments to your reservation.

Additional Safety Measures
Hellyers will follow the TAS Government Public Health Order directions in place at the time of your reservation. As such, our capacities, offerings and restrictions may be subject to change.

Seating Requests
Hellyers will do its best to accommodate all seating requests, which are always noted at the time of booking. We are unable to guarantee your request however as table allocations are finalised on the day.

Dress Code
Guests are welcome to wear casual attire in keeping with the relaxed sophistication of our Wilderness Lounge and Dining room. Please refrain from wearing sleeveless t-shirts & flip-flops.

Older children are welcome at Hellyers however we have limited facilities for children under seven years old. Please note, Hellyers does not offer a children’s menu. With advanced warning, our daily menu may be varied slightly for children if required.

Service Charge
A discretionary 10% service charge is applied to all table of six or more guests as a gratuity paid directly to our staff.

Accepted Payment Methods
We are pleased to accept payment by debit, credit card, room charge and cash.

Gift Cards/Vouchers
Cradle Mountain WIlderness Village gift cards are welcome to be used during reservations at Hellyers, including on special event days such as Valentine’s Day or New Year’s Eve, or other events that require pre-payment at the time of booking.

Credit Card Surcharge
Please note a variable surcharge will be applied to all credit and debit card payments.

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